All Systems Operational

Get Real Help

Real humans. Real techs. No bots, no scripts, no runaround.

Fastest

Phone Support

Talk directly to a Xidax tech. Real humans, no bots. Average hold time under 2 minutes.

Number 1-877-943-2972
Hours Mon–Fri 9am–5pm MT
Call Now
Fastest Response

Live Chat

Connect with support in under 30 minutes. Screen sharing available for remote diagnostics.

Platform Live Chat
Response < 30 minutes
Start Chat
Non-Urgent

Email Support

Detailed technical questions with attachments. Every ticket gets a dedicated tech assigned.

Address support@xidax.com
Response < 4 hours
Send Email
<30 Min
Live Chat
<2 Hr
Phone Callback
<4 Hr
Email Ticket
Open a Ticket

Send Us a Message

We respond to all tickets within 4 hours during business hours.

Phone
1-877-943-2972
Business Hours
Monday 9am – 5pm MTOpenTuesday 9am – 5pm MTOpenWednesday 9am – 5pm MTOpenThursday 9am – 5pm MTOpenFriday 9am – 5pm MTOpenSaturday —ClosedSunday —Closed
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WHAT DO YOU NEED HELP WITH

01
Order Status & Shipping Track your build progress and delivery
02
Technical Support Driver issues, crashes, performance
03
Warranty Claims File a claim, get parts replaced
04
Returns & RMA Start a return or repair shipment
05
Billing & Payments Invoices, financing, refunds
06
Pre-Sales Questions Help choosing the right system
Common Questions

FAQ

How do I file a warranty claim?

Call 1-877-943-2972 or open a support ticket above. Have your order number ready. We diagnose remotely first — if parts are needed, we ship them directly to you or arrange a no-cost depot repair.

Does the warranty cover accidental damage?

Lifetime Service & Labor and the hardware warranty (2 years on desktops, 1 year on laptops) cover manufacturer defects, component failures, and workmanship issues. Accidental physical damage (drops, liquid spills) is not covered, but we offer affordable repair services.

How long does a warranty repair take?

Most issues are resolved remotely in under 24 hours. If physical parts are needed, shipping typically takes 3–5 business days and repair 1–2 business days on the bench.

Can I bring my PC to your Salt Lake City location?

We don’t take walk-ins or drop-offs. Most issues are fixed remotely, so call or open a ticket first. If your PC needs to come in, we’ll send you an RMA number and shipping instructions. We accept shipped-in systems from anywhere in the US.

What if I upgraded parts after purchase?

Xidax-approved upgrades installed by our team remain covered. Third-party upgrades may affect coverage on the modified components only — the rest of your system stays fully warranted.